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Refund Policy

Refund & Return Policy

Because our wooden decor signs are handcrafted and made-to-order, all sales are final. We do not accept returns or offer refunds for change of mind, improper display, or natural wood characteristics.

1. Final Sale Policy

Due to the custom and handcrafted nature of our products, we do not accept general returns, exchanges, or order cancellations once production has begun. Please double-check your order details, dimensions, and shipping address prior to completing checkout.

2. Exceptions (When Refunds or Replacements Apply)

We strictly issue refunds or replacements under the following two conditions:

  • Item Damaged in Transit: Your package arrives broken, split, or physically damaged due to postal handling.

  • Incorrect Item Sent: You received a different design than what was listed on your order invoice.

​3. Step-by-Step Claim Process

If your order falls under one of the qualifying exceptions above, please follow these steps to initiate a claim:

  1. Notify Us Within 48 Hours: Email OddLarkCo@gmail.com within 48 hours of delivery.

  2. Provide Photo Proof: Include your order number and clear photos showing:

    • The damaged or incorrect sign.

    • The exterior shipping box and packaging materials (required for carrier insurance claims).

  3. Review & Resolution: Once we review your photos, we will confirm the claim and either:

    • Immediately craft and dispatch a replacement sign at no additional cost to you, or

    • Issue a full refund back to your original payment method.

4. Non-Eligible Situations

Refunds or returns will not be granted for:

  • Natural & Rustic Features: Intentional paint scuffs, edge chipping, rough cut edges, wood knots, grain patterns, or minor stain absorption variations inherent to natural timber.

  • Claims Made After 14 Days: Claims or contact initiated after 14 days of delivery. Late claims are not guaranteed a refund and will be evaluated strictly on a case-by-case basis.

  • Incorrect Shipping Address: Packages lost or misdelivered due to an incorrect address entered at checkout.

5. Questions & Support

If you have any questions regarding your order status or need help with a delivery issue, reach out anytime at OddLarkCo@gmail.com.

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